Refund & Return Policy

Last updated: September 11, 2026

At Sanepara Enterprises, we want you to have a satisfactory shopping experience. This policy explains our rules for returns, replacements, cancellations, and refunds.

1. Return Eligibility

A return or replacement request may be accepted when:

The product arrives damaged
The product is defective
The wrong product is delivered
The product is materially different from the product description

Products must generally be returned in unused condition with original packaging, accessories, and other items supplied with the order, where applicable.

Certain products may not be eligible for return because of their nature, hygiene considerations, or other applicable restrictions.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

Please provide:

Order number
Description of the issue
Clear photographs or video showing the product and packaging, where applicable

We may review the information before approving a return, replacement, or refund.

3. Return Process

To request a return, contact:

care.saneparaenterprises@trendtools.space

Please include your order number and reason for the request.

If the return is approved, we will provide instructions regarding the return process.

Do not send products to an address other than the return address provided by our support team.

4. Refunds

Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.

Approved refunds will generally be processed through the original payment method or another appropriate method, depending on the payment provider and circumstances.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Replacement

Where appropriate, we may offer a replacement instead of a refund, subject to product availability.

6. Return Shipping

For products that are defective, damaged during delivery, or incorrectly supplied, we may arrange or reimburse reasonable return shipping costs where applicable.

For other returns, shipping costs may be the customer's responsibility if permitted by applicable law and the applicable product-specific return terms.